Net Promoter Score(NPS) Achievement!

Purpose Social Homes is pleased to announce that we have achieved an exceptional average Net Promoter Score (NPS) of 9.36 out of 10.

The Purpose of the NPS Interviews remains to continually learn from each project and each stakeholder to improve and evolve services all the time. Each interview lasts around 30 minutes, and the nature of the calls allows stakeholders to be open and honest and often leads to helpful feedback that can and has been actioned by the team.

Emerging Trends from Feedback:

Purpose Social Homes continues to always get excellent feedback on Communication, timelines and the spec of each project. Almost without exception stakeholders feel that Purpose Social Homes goes above and beyond especially when considering the residents’ and families’ needs.
Each project is bespoke, and all factors considered, comments such as ‘nothing is too much trouble’ and ‘when something needs sorting, they always sort it quickly and efficiently’ come up repeatedly.

A huge thank you to our amazing clients and partners for your continuous support and feedback. This achievement wouldn’t have been possible without the hard work, passion and dedication of every single member of our team.

Together, we are building lasting relationships and setting new standards of excellence. Let’s grow stronger and continue to exceed expectations!