Net Promoter Score (NPS) Achievement! 

We are pleased to announce that Purpose Social Homes has achieved an exceptional average Net Promoter Score (NPS) of 9.2 out of 10 for the year 2022-2023 which is garnered from independently sourced data. This remarkable achievement is a testament to the dedication and hard work of our entire team. 
 
The Net Promoter Score (NPS) is a widely recognised metric used to measure customer loyalty and satisfaction. It provides valuable insights into how likely our stakeholders are to recommend our products/services to others. Achieving a high NPS is a clear indication that we are exceeding clients’ expectations and fostering a strong connection with our valued clients. 
 
We use an external provider to interview key stakeholders on each project to gather valuable and constructive feedback to ensure that we learn from each project and continuously improve our clients’ service experience for all the stakeholders involved and ultimately, the residents that we aim to house. 
 
As we celebrate this remarkable milestone, we remain steadfast in our commitment to continuous improvement. We will use this feedback to drive innovation, enhance our offerings, and further elevate our client’s experience.